|30 Day Return Policy
We take great pride in the quality of our goods but if for any reason you aren't satisfied, we do accept the return of items unused, in the original condition and packaging within 30 days of your purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
Exception: Ointments may be used and if unsatisfied, returned within 30-days of purchase for a full refund. We believe everyone should have the chance to try our apothecary products, stress-free.
In circumstances where you consider that a product is defective, you should promptly contact Allan at firstname.lastname@example.org with details of the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect. If you are eligible, we will send you a replacement product or we will refund your purchase.
To follow-up on the status of your return, please contact Allan at email@example.com
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the goods during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
"SALE” ITEMS ARE NOT ELIGIBLE FOR THE 30 DAY REFUND/EXCHANGE PERIOD.
Any "SALE" items returned within 7 days of receipt are eligible for a refund/exchange. Anything returned after the 7 day period is NOT eligible for a refund or exchange. If you are unable to get the items back to Loyal Canine Co. within 7 days, we will accept a notice within that period and a further 7 days for your goods to arrive.
Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.